The Post

Banks do appreciate customers

FOLLOWING my complaint that all banks in this country are not providing a sympathetic service to clients, especially during the Covid-19 pandemic, I have received urgent responses from them .

They express appreciation for customers who complain in writing or write to the media.

They said they would rather listen to genuine complaints than lose customers to the competition. Silent, frustrated customers did not help solve problems.

All executives at the top wanted more business, not migration of their once-loyal clients, but often the situation on the ground was camouflaged, so they relied on feedback.

They agreed to the suggestion that, instead of asking customers to rate various aspects of service on a scale of one to 10, it would be better to have somebody dishing out a form with two faces – one sulking and angry and the other a broad smile.

Clients need to simply put a cross on either one – no name, no account details – nothing else but a cross, which would be counted daily by the manager of the branch. That would be the acid test. Again proving that the pen is mightier than the rolling pin.

EBRAHIM ESSA

Durban

OPINION

en-za

2021-10-20T07:00:00.0000000Z

2021-10-20T07:00:00.0000000Z

https://thepostza.pressreader.com/article/281767042419452

African News Agency